Google’s satellite brand is again accused of causing significant burns to its users.
At the start of 2022, Fitbit had to recall 1.7 million of its Ionic connected watches, the latter having visibly caused serious burns to certain users. Fortunately, the problem then only affected certain devices launched in 2017, the marketing of which had stopped at the end of 2021.
The black series continues however for Fitbit. At the beginning of the week, the site Ars-Technica reported that The Ionic would not be the only ones affected by this overheating problem. According to information from the media, a new collective action would target the American manufacturer, and would concern “all products“, “For years“.
All models are concerned, or almost
According to the complaint filed by three law firms in the Court for the Northern District of California, Fitbit has a big overheating problem on its watches. Problem that would concern the Ionic, but also the Versa, Versa Light and Versa 2, the Charge 4, certain Inspire models as well as the Alta and the Blaze. The class action also highlights many testimonials, as well as several photos eloquent.
On the other hand, we note that the complaint does not mention the latest bracelets from the manufacturer, namely the Charge 5 and Fitbit Luxe models. We had the opportunity to test the two models for several weeks at the time of their release, and have never been confronted with the overheating problems described.
Fitbit doesn’t do enough
For the plaintiffs, this case raises a major problem: in addition to the technical concerns specific to the design of Fitbit watches, Google is mainly accused of failing to take responsibility for the case when the first complaints arose at the beginning of the year. “Instead of correcting the problem, telling consumers the truth and protecting them, Google simply laid the blame on a device that had been out of sales for a long time.“, can we read in the report. Finally, the class action indicates that among the clients concerned, several would not even have been entitled to a refundthe latter not being able to return the burnt watch to the company.
It remains to be seen how the company will react to this new case. For the moment, no official press release has been published.